Every call NiteDesk handles can trigger an automated workflow. Slack notifications, Google Sheets rows, CRM entries, SMS alerts — no code, no manual work, no missed handoffs.
$149/mo after trial · Zapier integration included · No contracts
NiteDesk handles the call. Zapier handles everything after. Your tools stay up to date automatically.
Message drops in #new-bookings with customer + job info
New row added with call data for tracking and reporting
Contact created or updated with call notes and service request
Customer record synced, estimate request queued for review
The most popular workflows NiteDesk users set up on day one. Copy and configure in minutes.
Every time NiteDesk answers a call, your team gets a Slack message with the caller's name, service requested, and urgency. No more checking a portal — the job comes to you.
Every confirmed appointment adds a row to your tracking spreadsheet — customer name, address, service type, date, and time. Automatic booking log, zero data entry.
If a caller hangs up before completing intake, NiteDesk triggers a Zapier workflow that texts your team immediately with the caller's number — so you can call back within minutes.
First-time callers automatically create a contact in HubSpot, Salesforce, or your CRM of choice — with name, phone, email, and the service they requested. Your pipeline populates itself.
When NiteDesk detects an emergency (no heat, active leak, electrical hazard), Zapier fires a multi-step Zap: SMS to on-call tech, Slack alert to dispatch, and a high-priority CRM note.
Each confirmed booking creates or updates a QuickBooks customer record with contact details and service type — so invoicing starts from accurate data, not memory or phone notes.
Five events you can act on. Each one carries a full data payload — no lookups needed.
Fires on every inbound call NiteDesk answers. Includes caller ID, timestamp, and initial intent classification.
Fires when an appointment is scheduled. Includes customer info, service type, date, time, and address.
Fires when a caller disconnects before completing intake. Includes caller ID and time — so you can follow up fast.
Fires on first-time callers. Full contact record: name, phone, email (when provided), service requested.
Fires when NiteDesk identifies emergency language or urgency signals. Includes emergency classification and customer location.
Chain multiple actions from a single trigger. Emergency call → SMS + Slack + CRM update, all in one Zap.
Common questions from service business owners evaluating the NiteDesk + Zapier setup.
NiteDesk + Zapier works for every service trade:
Start NiteDesk free, connect to Zapier on day one, and every call feeds your business automatically.
$149/mo · Zapier included · No contracts · Cancel anytime